Wictz API

Privacy Policy

Last updated: 8/23/2025

1. Introduction

WictzAPI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI API Gateway service.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and email address (for account creation)
  • Payment information (processed through PayTR)
  • IP address and device information
  • Usage patterns and API call logs
  • Support ticket communications
  • Account preferences and settings

2.2 Technical Information

We automatically collect certain technical information:

  • API usage statistics and performance metrics
  • Error logs and system diagnostics
  • Browser type and operating system
  • Timestamps and session data
  • Request/response patterns and frequencies

2.3 Usage Data

We collect information about how you use our service:

  • Which AI models and providers you access
  • Token usage and quota consumption
  • Feature utilization and preferences
  • Navigation patterns within our platform

3. How We Use Your Information

We use collected information for the following purposes:

  • Providing and maintaining our AI API Gateway service
  • Processing payments and managing billing
  • Monitoring usage and enforcing plan limits
  • Improving service performance and reliability
  • Providing customer support and technical assistance
  • Analyzing usage patterns for service optimization
  • Preventing fraud and ensuring security
  • Complying with legal obligations

4. Information Sharing and Disclosure

4.1 Third-Party Services

We may share information with:

  • PayTR: For payment processing (required for transactions)
  • AI Providers: API requests are forwarded to external AI services
  • Cloud Services: For hosting and infrastructure management
  • Analytics Tools: For service monitoring and improvement

4.2 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Investigate fraud or security issues
  • Enforce our Terms of Service

5. Data Security

We implement appropriate security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure API key management and authentication
  • Regular security audits and monitoring
  • Access controls and authorization mechanisms
  • Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure.While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal obligations and resolve disputes
  • Improve our services and analyze usage patterns
  • Maintain security and prevent fraud

API logs and usage data may be retained for up to 12 months for service optimization and security purposes.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

  • Access: Request information about your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Request a copy of your data in a portable format
  • Restriction: Limit how we process your information
  • Objection: Object to certain types of processing

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain user sessions and authentication
  • Remember your preferences and settings
  • Analyze usage patterns and improve our service
  • Provide security features and fraud prevention

You can control cookie settings through your browser preferences.

10. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected such information, we will delete it promptly.

11. Changes to AI Provider Policies

Important Notice: When you use our service to access third-party AI providers, your requests are subject to their respective privacy policies and terms of service. We are not responsible for the privacy practices of these external providers.

12. Data Breach Notification

In the event of a data security incident that affects your personal information, we will:

  • Investigate and contain the incident promptly
  • Notify affected users within 72 hours when feasible
  • Report to relevant authorities as required by law
  • Take steps to prevent similar incidents in the future

13. Service-Specific Privacy Considerations

13.1 API Request Data

We may temporarily log API requests for service operation, but we do not permanently store the content of your AI interactions. Request logs are used for:

  • Usage monitoring and billing
  • Error diagnosis and troubleshooting
  • Rate limiting and quota enforcement
  • Security monitoring and fraud prevention

13.2 Plan and Usage Information

We store information about your service usage including:

  • Current plan and expiry dates
  • Token consumption and quota limits
  • Model and provider usage patterns
  • Payment history and transaction records

14. Privacy Policy Updates

We reserve the right to update this Privacy Policy at any time without prior notice.Changes will be effective immediately upon posting. We encourage you to review this policy periodically. Your continued use of our service after changes constitutes acceptance of the updated policy.

15. Additional Administrative Rights

We reserve the right to:

  • Modify data retention periods based on operational needs
  • Implement additional data collection for service improvement
  • Change data processing practices to comply with evolving regulations
  • Establish new privacy controls or restrictions as deemed necessary
  • Define privacy practices not explicitly covered in this policy

16. Limitation of Privacy Guarantees

While we strive to protect your privacy, you acknowledge that:

  • Complete privacy cannot be guaranteed in digital systems
  • Security measures may have limitations or vulnerabilities
  • External factors beyond our control may affect data protection
  • Service interruptions may impact privacy safeguards
  • Third-party integrations may introduce privacy considerations

17. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us through our support system. We will respond to privacy-related inquiries within a reasonable timeframe.

18. Governing Law

This Privacy Policy is governed by the laws of Turkey and applicable international data protection regulations, including GDPR where applicable.